Clients

Testimonials

Greg Burrows

Senior Vice President, Retirement and Investor Services, Principal Financial Group

Go to The Principal Financial Group(R) home page 


“We’ve been working with Chatham Partners for over 10 years and Chatham's research has consistently yielded critical insights that have helped us shape and deliver award-winning service and earn the highest levels of satisfaction and loyalty from our clients. Listening to our clients, be they small or large, and acting on their input, is a core component of how we grow our business and stand out in an increasingly competitive market. Chatham has truly been a partner in this process.”

 

Stig Nybo

President, Transamerica Retirement Services
 
“The client satisfaction research process that Chatham has developed and executed for Transamerica Retirement Services over the past eight years has helped us become a ‘best-in-class’ retirement service provider. ‘The Voice of the Customer’ has become an integral component of the strategic process throughout the entire organization, helping us retain and grow a loyal base of clients."

 

Robert Leghorn

Vice President, ING North America Insurance Company



"We have worked with Chatham Partners for several years and they consistently demonstrate value as a research partner. Their independent insights and identification of business that may be at risk provide a clear return on the investment we make in the research programs we run with them."

 

Steven LaValley

2nd Vice President, Retirement Services, MassMutual

MassMutual Financial Group"MassMutual has been working with Chatham Partners for nearly 10 years on our proprietary customer satisfaction surveys and we also have participated in several Chatham syndicated research studies.  We find the quality of the research excellent and the team is always proactive and responsive.  We use the data gathered through our collaboration with Chatham Partners to deliver a world-class service experience to our customers.  More than just providing information, Chatham provides actionable intelligence that we can leverage to enhance the customer experience."
 

Jenny Pagano

Assistant Vice President, Research, Data & Analytics, T.Rowe Price




"The Chatham team does an excellent job of managing the entire process from the initial planning stages through the presentation. Their recommendations and insights provide actionable information that we use to move our business forward.  We are extremely pleased with the quality of the work and with our partnership. Chatham is always willing to go the extra mile."
 

Amanda Booe

Vice President, Customer Experience, Transamerica Employee Benefits

Transamerica Employee Benefits


"We had a wonderful experience working with Chatham on our distributor and employee satisfaction surveys.  Their approach is highly collaborative, yet we rely heavily on their expertise and guidance, particularly during the early stages of the research.  Based on the survey feedback, we were able to implement changes that were extremely well-received by our clients, including accelerating the schedule of technology improvements, developing an employer administration guide, and creating a client newsletter."